Based on Your Responses,
You May Be a Good Candidate
For An Emotional Support Animal

CertaPet has helped over 65,000 pet owners, just like you, get an Emotional Support Animal letter.

We have over 8,000 reviews between Google, Trustpilot, Facebook, and YotPo.

Our Licensed Mental Health Professional network covers all states in the US including Puerto Rico and has more than 40 members. We also work with Qualified Mental Health Professionals in the following provinces in Canada: Alberta, Ontario, British Columbia or Newfoundland and Labrador.

Additionally, CertaPet is BBB Accredited.

Still unsure about CertaPet? Just call us at (877) 207-0561 and speak with a member of our customer support team.

First you need to select which ESA Letter is best suited for you: Housing, Travel or Combined. You then need to purchase a consultation with a mental health professional.

You will then fill out a more in-depth assessment and your assigned mental health professional will determine whether or not you would benefit from an ESA. If approved, they will personally write a licensed recommendation for an Emotional Support Animal.

Right now our turnaround to be contacted by a therapist to schedule a phone session is around 2 business days. If approved, you will be able to download a digital copy of your letter right away from our platform.

Your consultation is protected by CertaPet's Money-Back Guarantee

If, for any reason, your application is not approved by the Licensed Mental Health Professional your fee will be refunded, excluding a USD 40 consultation and administration fee.

There are two main federal laws that apply to ESAs: the Air Carrier Access Act, and the Fair Housing Act. Our ESA Letters are fully compliant with these laws and are all approved by fully qualified mental health professionals. This ensures our letters are 100% legal.

CertaPet is also the only HIPAA (Health Insurance Portability and Accountability Act) Compliant website that can give you a certified ESA letter.

Our LMHPs consist of Licensed Marriage and Family Therapists, Licensed Clinical Social Workers, Licensed Clinical Professional Counselors, and Licensed Mental Health Counselors.

All of our Licensed Mental Health Professionals are fully qualified and have passed board exams. The LMHP we select will be one that is legally qualified to approve ESA Letters for your state.

First you need to select which ESA Letter is best suited for you: Housing, Travel or Combined. You then need to purchase a consultation with a mental health professional.

If your pet lives with you then you should get the Housing letter. If you expect to fly at least once in the next year, then we recommend getting the combined Housing and Travel letter. This combination will save you the most money. If you own your own home or already have a Housing letter, then you should get the Travel letter on its own.

The ESA Letter comes directly from a LMHP with their license number and their contact information. The letter will come on the professional letterhead of the licensed mental health professional and have everything legally needed for an ESA prescription within the body of the letter.

No. Your ESA Letter covers all the legal requirements.

Occasionally, custom forms are required. If a custom form is needed then you can login to the CertaPet platform and upload it so your assigned therapist can complete it for an additional cost.

We send you copies of your ESA letter both digitally and in the mail.

For landlords, we strongly recommend that you present the letter immediately in-person. Nearly all landlords are extremely accommodating.

For airlines, you must call the airline during booking or a couple of weeks prior to your flight.

Your rights depend on which ESA letter you applied for.

The Housing ESA letter entitles you to qualify for no-pet housing (in apartments with more than 4 units and houses where the landlord owns multiple properties). This means that even if an apartment is listed as not allowing pets, you are legally protected to have one. You also won’t have to pay a pet deposit and can’t be charged a pet fee by the owner.

With the travel letter you will also be able to to fly with your pet in the cabin with no additional fee.

Your ESA Letter will last for one year. You can then have the opportunity to renew your ESA Letter via CertaPet at a discounted rate.

Yes, during the Assessment you can select the option for Campus Housing Letter.

NO! The ESA letter signed by a mental health professional is all you need. Registering your pet on a “registry site” is not a legal requirement for ESAs.

The letter, signed by a Licensed Mental Health Professional, is the only thing that is legally recognized.

Vests, ID Cards, and tags are accessories that may make it easier to identify your ESA but are not necessary. Still, many of our customers find the accessories very helpful for letting others know you have an ESA.