CertaPet Newsroom

By: Kathryn Anderson Updated: April 21, 2023

CertaPet is a revolutionary online telehealth platform that improves access to mental health care in the US with a focus on providing clinical services to individuals who are seeking animal-assisted interventions as part of their treatment planning.

In 2018, 19.1% of U.S. adults experienced mental illness, representing 1 in 5 adults (1). Our goal is to improve the quality of life for the millions of Americans who may have no other options for care.

CertaPet cares deeply about supporting individuals with mental health conditions and improving access to mental health care in the US and globally. While emotional support animals have been questioned for their legitimacy, experts have long touted the effectiveness of animals on mental health. Still, there are many misconceptions around emotional support animal legitimacy, who can prescribe Emotional Support Animal letters, and how they benefit those who receive them.

Emotional Support Animals are a non-invasive form of daily therapy that must be approved by a licensed mental health professional. An ESA letter must be in accordance with the Fair Housing Act, the Americans with Disabilities Act and the Air Carrier Access Act and when traveling by plane to our from the US. 

CertaPet strives to help decrease the stigma and end discrimination against individuals with disabilities, encourage fair housing opportunities and offer high-quality mental health treatment through online services.


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Prairie Conlon with her cat

Prairie Conlon, Licensed Mental Health Professional is the Clinical Director for CertaPet. More information about her can be viewed here.


  1. (2019, September) Mental Health By The Numbers. https://www.nami.org/learn-more/mental-health-by-the-numbers
  2. In accordance with individual airline rules and regulations.

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